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		<title>I Am Concierge</title>
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		<title>Featured Hotel &#8211; The Peninsula, Hong Kong</title>
		<link>http://iamconcierge.wordpress.com/2011/12/09/featured-hotel-the-peninsula-hong-kong/</link>
		<comments>http://iamconcierge.wordpress.com/2011/12/09/featured-hotel-the-peninsula-hong-kong/#comments</comments>
		<pubDate>Fri, 09 Dec 2011 09:25:20 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=417</guid>
		<description><![CDATA[The &#8216;Godfather&#8217; of luxury hotels. Synonymous with opulence, aristocracy and celebrity. This is the quintessential five star hotel. Originally built in the roaring &#8217;20s, The Peninsula Hong Kong, or the &#8220;Grand Dame of the East,&#8221; remains one of the world&#8217;s most magnificent hotels to this day There may have been a flurry of &#8216;perceived&#8217; 6 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=417&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<item>
		<title>Social media &#8211; Be a winner, not a loser</title>
		<link>http://iamconcierge.wordpress.com/2011/11/16/social-media-be-a-winner-not-a-loser/</link>
		<comments>http://iamconcierge.wordpress.com/2011/11/16/social-media-be-a-winner-not-a-loser/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 20:06:57 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[hotels]]></category>

		<guid isPermaLink="false">https://iamconcierge.wordpress.com/?p=382</guid>
		<description><![CDATA[Much is said in the news and online about the power of social media. My last post &#8216;How social media has changed how we do business&#8217; touched on some of the types of social media we use, sometimes unwittingly, on a daily basis; and also how we can make it work to our advantage. The [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=382&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2011/11/16/social-media-be-a-winner-not-a-loser/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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		<title>How social media has changed how we do business</title>
		<link>http://iamconcierge.wordpress.com/2011/11/15/how-social-media-has-changed-how-we-do-business/</link>
		<comments>http://iamconcierge.wordpress.com/2011/11/15/how-social-media-has-changed-how-we-do-business/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 07:28:04 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=294</guid>
		<description><![CDATA[It&#8217;s a fast moving and ever changing world we live in. In my time as a working professional I&#8217;ve seen an amazing shift in the way companies do business; and what makes this even more interesting, is that I&#8217;ve only been working for just over 12 years! I remember very clearly how things worked at [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=294&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2011/11/15/how-social-media-has-changed-how-we-do-business/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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			<media:title type="html">Twitter</media:title>
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			<media:title type="html">foursquare</media:title>
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			<media:title type="html">Groupon</media:title>
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		<item>
		<title>Does a professional Concierge have a future?</title>
		<link>http://iamconcierge.wordpress.com/2011/03/14/is-the-hotel-concierge-a-dying-profession/</link>
		<comments>http://iamconcierge.wordpress.com/2011/03/14/is-the-hotel-concierge-a-dying-profession/#comments</comments>
		<pubDate>Sun, 13 Mar 2011 22:20:49 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[critics]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=239</guid>
		<description><![CDATA[Is there a place in the future for a professional Concierge? I&#8217;d like to think so, obviously. I do believe that every hotel should have a Concierge. And no, not just the fancy 5 star hotels that most people cannot afford to stay in regularly. Every single hotel. I shall, of course, give my reasons [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=239&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2011/03/14/is-the-hotel-concierge-a-dying-profession/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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		<item>
		<title>Restaurants. Reviews. Drama.</title>
		<link>http://iamconcierge.wordpress.com/2010/11/26/restaurants-reviews-drama/</link>
		<comments>http://iamconcierge.wordpress.com/2010/11/26/restaurants-reviews-drama/#comments</comments>
		<pubDate>Fri, 26 Nov 2010 08:00:09 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=245</guid>
		<description><![CDATA[As a 5 star hotel Concierge I have long been relied upon to suggest suitable restaurants to my guests, and of course, by association, friends and family as well. I&#8217;m a big foodie. By that statement I mean I love great food, wine, restaurants and the &#8216;theatre&#8217; that is involved in a fine dining experience. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=245&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2010/11/26/restaurants-reviews-drama/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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			<media:title type="html">adriana-lima-victorias-secret-angel</media:title>
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			<media:title type="html">Santorini - Restaurant.</media:title>
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			<media:title type="html">Restaurant - Indoor</media:title>
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		<item>
		<title>Hotel Confidential</title>
		<link>http://iamconcierge.wordpress.com/2010/10/17/hotel-confidential/</link>
		<comments>http://iamconcierge.wordpress.com/2010/10/17/hotel-confidential/#comments</comments>
		<pubDate>Sun, 17 Oct 2010 10:40:06 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[Confidentiality]]></category>
		<category><![CDATA[Hotel]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=195</guid>
		<description><![CDATA[With apologies to the Hotel Confidential blog; I think it&#8217;s high time that the topic of confidentiality was discussed. I really only know how to discuss it as it relates to the hotel industry but it really can apply in any industry and of course in everyday life. My entire working career has been spent [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=195&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2010/10/17/hotel-confidential/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Taped Mouth</media:title>
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			<media:title type="html">Nelson Mandela</media:title>
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		<item>
		<title>Passion breeds excellence</title>
		<link>http://iamconcierge.wordpress.com/2010/10/04/passion-breeds-excellence/</link>
		<comments>http://iamconcierge.wordpress.com/2010/10/04/passion-breeds-excellence/#comments</comments>
		<pubDate>Mon, 04 Oct 2010 19:50:47 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[Hotel]]></category>
		<category><![CDATA[Meikles Hotel]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Star (classification)]]></category>
		<category><![CDATA[Zimbabwe]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=161</guid>
		<description><![CDATA[As you&#8217;ll know, if you&#8217;ve taken the 2 minutes it takes to read my &#8216;About Me&#8217; page; I grew up in Zimbabwe. Now let&#8217;s just be clear, this was the &#8216;proper&#8217; Zimbabwe before it was lead down the tubes by a person &#8216;whose name we do not mention.&#8217; So when I decided upon a career [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=161&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2010/10/04/passion-breeds-excellence/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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			<media:title type="html">Meikles Logo</media:title>
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			<media:title type="html">Golden Keys - Hi Res Photo</media:title>
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	</item>
		<item>
		<title>What makes a great five star hotel?</title>
		<link>http://iamconcierge.wordpress.com/2010/09/04/what-makes-a-great-five-star-hotel/</link>
		<comments>http://iamconcierge.wordpress.com/2010/09/04/what-makes-a-great-five-star-hotel/#comments</comments>
		<pubDate>Sat, 04 Sep 2010 19:20:28 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[five star]]></category>
		<category><![CDATA[seven star]]></category>
		<category><![CDATA[six star]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=104</guid>
		<description><![CDATA[Let&#8217;s be clear. I am aware of the fact that there are &#8216;six&#8217; and &#8216;seven&#8217; star hotels in the world. What you may, or may not be aware of is the fact that there is no universal international standard of grading hotels. Most countries work on a grading up to a maximum of five stars, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=104&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2010/09/04/what-makes-a-great-five-star-hotel/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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			<media:title type="html">Burj Al Arab 3</media:title>
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	</item>
		<item>
		<title>Why use a Golden Key Concierge?</title>
		<link>http://iamconcierge.wordpress.com/2010/08/23/why-use-a-golden-keys-concierge/</link>
		<comments>http://iamconcierge.wordpress.com/2010/08/23/why-use-a-golden-keys-concierge/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 13:00:40 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[golden keys]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=8</guid>
		<description><![CDATA[Why use a Golden Keys Concierge? A Concierge is the Mr. Fix-It in hotels, he or she is the person that makes things happens for the guest. We will never say no, even if something seems impossible, we will find a solution. I personally tell my guest as long as it is legal, it is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=8&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://iamconcierge.wordpress.com/2010/08/23/why-use-a-golden-keys-concierge/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">carthage9</media:title>
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		<item>
		<title>Good Concierge, Great Concierge</title>
		<link>http://iamconcierge.wordpress.com/2010/08/22/good-concierge-great-concierge/</link>
		<comments>http://iamconcierge.wordpress.com/2010/08/22/good-concierge-great-concierge/#comments</comments>
		<pubDate>Sun, 22 Aug 2010 16:13:47 +0000</pubDate>
		<dc:creator>Ryan van Zyl</dc:creator>
				<category><![CDATA[5 star]]></category>
		<category><![CDATA[concierge]]></category>
		<category><![CDATA[hotels]]></category>

		<guid isPermaLink="false">http://iamconcierge.wordpress.com/?p=52</guid>
		<description><![CDATA[There is something just a little bit special about when you find a great Concierge. And like when you fall in love, you&#8217;ll know exactly when it happens. Firstly, let me clarify the difference between a &#8216;good&#8217; and a &#8216;great&#8217; Concierge. A good Concierge will be able to deal with the run of the mill [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=iamconcierge.wordpress.com&#038;blog=15068064&#038;post=52&#038;subd=iamconcierge&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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