About Me

I grew up in Zimbabwe and while growing up realised that the hospitality industry would be the career direction I would follow after school. I was accepted into a 3 year in house hotel management internship in Zimbabwe’s best establishment, the Meikles Hotel.

Since returning to Cape Town I have worked at some of the countries finest hotels including the Mount Nelson, Hunter’s Country House & Tsala in Plettenberg Bay, the Cape Royale Luxury Hotel & Spa and the Table Bay Hotel in the V&A Waterfront.

I am the Head Concierge of a 5 star hotel in Cape Town and it certainly does feel like I am living the proverbial dream. I may not earn millions but I live in one of the worlds most beautiful cities, work in an amazing hotel, am doing the job that I was meant to do and I love it.

Concierge is a career – Concierge is a passion – Concierge is my life


20 responses to “About Me

  1. Hello Ryan
    You certainly are passionate about what you do!
    The service industry is certainly not the easiest of businesses to work in.
    Look forward to your blog posts and engaging with you.

  2. Dear Ryan

    Please send me your email addie, I would like to send you an invite to an informal menu tasting at Societi Bistro, Orange Street? It’s this Thursday at 6pm. Tried to invite you via twitter but you’re not following @societibistro, so no can do!

    Clare from Spill and other foodies invited as well.

    Kind regards,

    • Hi Anton,

      It’s a fairly in depth & longwinded process. Obviously it’s a very exclusive Association so they don’t exactly make it easy to get in!

      Generally it’s a one to two year process of finding an existing member to endorse you; application forms, interviews & board votes.

      You can find more information on our Association page here http://www.goldenkeysconcierge.co.uk/index.asp Let me know if you have any other questions.

  3. Hello Ryan,

    I am about to start my first career as a guest service agent at Novotel. I suppose this is similar to being a concierge?! I read your entries and I feel absolutely impressed! I have no idea what it will be like because I didn’t even graduate with a hospitality degree but an English degree. However, I have always been interested in this career path.


  4. Hi Ryan

    I must say I am quite impressed with your blog! I am a newbie to the Hotel industry – I come from a sales background and realized it’s the people part of the job I most enjoyed not the selling – So i jumped into the service industry and I’m loving it! Any advice? I really believe i could have a career path here.

    • Hi Wilma,

      So sorry for taking forever to reply to your message. Thank you for your kind words re: my blog. It’s something I really enjoy, even if I don’t get to work on it much. We all need an outlet sometimes, right? The service industry is definitely one of those industry’s that you’ll either love forever or you’ll hate it with a passion. Very rewarding and I’ve never regretted my decision to do what I’m doing. You really don’t have to have a bunch of fancy qualifications; what you do need is a passion for people and the industry. Good luck with your new career and keep in touch 🙂

  5. Dear Ryan
    I’m a great follower of your twits and you do an absolutely fantastic job having worked in the finest hotels in the world. Would you be so kind as to send me your contact details…I have something that might interest you. Kind regards Chef Bruce Robertson…keep twitting mate.

  6. Ryan,

    Its been a while since we’ve seen a post from you. Guess the high season in the mother city is keeping you busy.
    I am eagerly waiting for your next post.

    • Yeah, I really have been busy since moving to my current hotel just over a year ago. Haven’t given my blog the attention I’ve wanted; however, I’m going to get it going again soon. Will post links asap. Thanks

  7. Just found your blog now and while I know what a Concierge is, I honestly had a different view of who would perform that role (blame the movies for that:)).
    I want to ask, have you ever thought of doing this on your own?

    • Thanks for your interest. Yes, I have thought about doing it on my own, but there are too many problems with that, for me anyway.
      Firstly, I love the atmosphere in a grand luxurious hotel. you don’t get that in an office, no matter where it is. Secondly, I get bored very very quickly so doing the work I do, stuck in an office with no interruptions, multitudes of people passing by and the regular hustle and bustle of a hotel lobby would ruin the experience for me.

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