Why use a Golden Key Concierge?

Why use a Golden Keys Concierge?

A Concierge is the Mr. Fix-It in hotels, he or she is the person that makes things happens for the guest. We will never say no, even if something seems impossible, we will find a solution.

I personally tell my guest as long as it is legal, it is within your budget and you give me realistic time to achieve it; I will do anything for you.

We are a wealth of information with a network of Concierge’s spanning over 37 countries. Therefore, if I do not know the answer I will know someone who does. We are your very own guidebook and personal assistant all rolled into one.

All members of the Golden Keys work with integrity and are full time Concierges in hotels. They will have a minimum of five years experience as a Concierge, with a wealth of knowledge of their local area.

You can tell you are speaking to a Golden Keys Concierge as he or she will wear a pair of crossed Golden Keys on each lapel of their uniform.

Your Concierge can arrange anything from flights, transportation to and from the airport, hire cars, chauffeur cars, tours of the city. They can arrange private shopping, flowers, courier services and mobile phone hire. They will be happy to give you their personal recommendations of restaurants, what is currently happening in their town, and what to see and do, including tickets to all the major attractions. We can even produce tickets to sold out theatre and sporting events.

When you are dealing with a Golden Key Concierge you know you are dealing with a professional, who has real insight to your needs and requests.

Tips out of getting the best use out of your Concierge.

  • You don’t need to wait until you have checked in, email the Concierge desk before you arrive
  • When you arrive introduce yourself to the Concierge face to face
  • We have two rush hours at the Concierge desk, just after breakfast and before dinner. Try to avoid these times and we will be able to give you more personal time, or you could leave some written questions for us to answer while you are out
  • Be specific with your request, inform the concierge of exactly what you would like, rather than telling your Concierge “I am looking for somewhere for dinner” tell them the type of restaurant, cuisine location, and your Concierge will then be able to recommend something that is specific for you.

I am Concierge.


How I became a Concierge

This could easily become a story with the length along the lines of a classic such as “War & Peace” but for the sake of efficiency I’ll try and keep this short.

I knew from a very young age that I wanted to work in hotels. This urge was stimulated by frequent internationals trips taken with my family staying in some of the best hotels in cities all around the world. By the age of 16 I had travelled extensively through the United States & Europe and had experienced more countries and hotels in those years than some people have in a lifetime.

What always struck me was the professionalism of the staff and the willingness to assist in every way no matter how large or small. That intrigued me.

I spent the latter part of school life at boarding school which instilled in me; amongst other attributes such as independence, the ability to serve and assist people without issue and without taking offence to bad manners or attitudes.

This would certainly stand me in good stead throughout my Hotel Management training and for the rest of my career in the hospitality industry. It takes a special (read odd, weird etc…) individual to be able to take verbal and the occasional physical abuse from irate guests when things don’t run as they expect.

The plain fact that some people are ‘made’ to work in the hospitality industry is, in this case, entirely true. I’ve worked with many people over the course of my career who have worked in hotels either because they ‘thought it was a good thing to try’ or simply due to a lack of qualifications to do anything else. When you come down to it working in hotels isn’t rocket science; but it does take a special type of individual to handle the stress, working hours, measly pay and intensive guest interaction that is inherent in the industry.

Since I was well aware of my own ability and what I liked and disliked about hotels from a customer aspect, with some research I stumbled upon the position of Concierge. I have provided the Wikipedia description of a Concierge earlier in this blog; however looking at the position from my perspective at that time filled me with all kinds of excitement and inspiration. Or at least more so than any other of the options that we were given when choosing our final year of specialisation.

However as I progressed through the first and then second year I realised that I had, intuitively, made the correct decision.

So bearing all of this in mind, as a fresh faced boy straight out of school I moved to a new city and began my hotel management internship.

This journey of discovery and learning shall be explored in another post.

I am Concierge.